Service System
Fast Technical Support
When you choose SUNNYSKY Solar products, you also choose high-quality SUNNYSKY service. We providecustomers with a complete set of comprehensive services before, during and after sales, meeting theentire process from technical consultation for initial solution design to maintenance support during equipmentoperation, and can provide various hiah-auality services at anv time accordina to user reauirements
Service Process
Pre-Sales Consultation
Build a multi-channel consultation platform, covering telephone, official website,and other online customer service, social media, etc. We also arrange professional technicians to answer customer questions at any time.
Follow-Up During Sales
After the customer places an order, arrange a dedicated person to follow up the order progress and promptly feedback information on production, delivery and other links. Coordinate logistics distribution to ensure that the product is delivered to the customer on time and safely.
After-Sales Guarantee
After the customer feedback the problem, we respond within 12 hours and offer solutions within 24 hours. We make an initial assessment of the issue and document it. If simple problems, guide customers to solve them by phone or online.
Service Content
Technical Support
Establish a professional technical team to provide customers with technical services such as energy storage battery installation and commissioning guidance, usage training, and daily maintenance and maintenance recommendations. Regularly hold online and offline technical exchange activities to share the latest technical trends and application experience in the industry and help customers improve their technical level.
Supervision And Evaluation Service
Establish a service supervision mechanism to collect customer opinions and suggestions through customer satisfaction surveys, service quality return visits, etc. Set up complaint channels, handle customer complaints in a timely manner, and rectify and optimize service issues.
Customized Service
Provide customized energy storage battery services according to customer special needs, communicate and collaborate with customers throughout the process from product design, production to after-sales, and meet customers' personalized application scenarios.
Maintenance Service
Set up a special maintenance center equipped with professional maintenance equipment and tools. For products within the warranty period, repair or replace faulty parts free of charge, outside the warranty period, provide paid maintenance services, and only charge reasonable material and labor costs.
